Terms & Conditions

OSSEODENT – LEGAL TERMS & CONDITIONS

PLACING AN ORDER
Osseodent is not accepting international orders through this web site. If you are a customer or distributor outside of the United States, please contact our Customer Service department. Our Customer Service Department is available weekdays from 9 a.m. to 6 p.m. EST. Orders may be placed by telephone, fax, mail or email. Our telephone number is 305-306-1000; fax number is 305-306-1001. Our mailing address is 12135 SW 131st Ave Miami FL 33186. Our email address is info@osseodent.com. Orders under $30.00 will incur an additional $5.00 handling charge. When placing orders using this web site, applicable sales tax is NOT charged at the time of checkout. All orders placed using this web site are reviewed offline and applicable sales tax is charged separately to the credit card used to place the order or billed to your Osseodent Account. To receive an email update of tax charged to your order, please be sure we have an updated email on file and you are not blocking email from customerservice@osseodent.com

 

HEALTHCARE PROFESSIONALS
Federal Law requires us to keep a current copy of your state license on file. If you intend on ordering Class II, III, IV and V controlled substances, we are required to keep a current copy of your DEA registration on file. Orders for Class II controlled substances should be placed on a DEA Form 222. With your initial order, please supply us with a copy of your state license and DEA registration, if applicable.

 

RETURN POLICY
We want you to feel completely satisfied with your purchase from Osseodent . If you are not satisfied with your purchase, please feel free to contact us within the 15 day purchase date at customerservice@osseodent.com or 305-306-1000 to obtain a Return Authorization Number (RAN). All returns must be shipped prepaid to be accepted by our Return Department. We cannot accept any returns after 90 days from invoice date.

All returns must be in saleable condition; we cannot accept back any product that has been used, opened, written on or not in its saleable condition. Sterile product that has been opened cannot be returned. Sterile products cannot be returned after 30 days. Special order items or items that are noted “non-returnable” may not be returned.  RX items require a PDRA form to accompany all RX returns. Please contact customer service to obtain form before returning RX products. Sterile Solutions for Injection and Irrigation are NON RETURNABLE.

 
RESTOCKING FEES
Fees will be applied according to the following schedule:
-A 15% restocking fee will be applied to all merchandise after the 15 day purchase period
-A 20% restocking fee will be applied to merchandise after the 30 day purchase period.
-A 30% restocking fee will be applied to merchandise after the 45 day purchase period.

 

SHIPPING YOUR ORDERS
Orders are generally shipped within 24 hours upon receipt and shipped via FEDEX. Shipping charges are based on method of shipment, weight and destination. Special shipping services are available upon request, at an additional charge. These include: FEDEX Ground, FEDEX Next Day Air and FEDEX Second Day Air. We do not ship orders COD.

 

AVAILABILITY / BACK-ORDERS
We know how frustrating back-orders are, so we carry enough inventory to ensure that, statistically, we have your product on hand 99% of the time. In the event of a back-order, we will notify you at the time of your order, give you an estimated ship date and inform of any additional shipping fees.

 

PAYMENT TERMS
We accept all major credit cards. We do offer net terms and accept purchase orders upon credit approval. Credit terms are net 30 days from invoice date. Balance not paid within 30 days will accrue a monthly finance charge of 1.5%. Foreign orders are prepaid wire transfer only. Any insurance, duties or shipping charges are the responsibility of the customer.

 

PRICING POLICY
All prices are subject to change without notice. All prices are in U.S. Dollars. Prices do not include shipping and any taxes. Due to manufacturer and distributor pricing policies our prices are subject to change without notice. We are not responsible for typographical errors.

 

PRIVACY POLICY

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INSTITUTIONAL ORDERS
Institutional orders must be faxed or mailed on an official purchase order. Please call for current pricing and item availability. All institutional orders are net 30 days and shipped complete unless otherwise specified on the purchase order. Shipping charges are FOB Miami FL.

 

DAMAGES/SHORTAGES
Upon receipt of your shipment, inspect all cartons for any visible damage. If any parcel is visibly damaged, do not accept it. Immediately notify the carrier if there is any concealed damage. Retain all packing material and boxes. Claims for missing or damaged items must be reported within 48 hours of receipt of order. Before reporting missing items, check your packing slip to ensure the item(s) have not been backordered. Do not accept a shipment that is damaged or does not agree with the shipping receipt until the carrier endorses a statement of regularity on the face of the receipt.

 

OSSEODENT CO, INSTRUMENT WARRANTY
Osseodent instruments are guaranteed to be free from defects in workmanship and material. Any Osseodent instrument which proves defective in workmanship or material will either be repaired or replaced, at our discretion, without charge. Osseodent Surgical has a state-of-the-art repair department, repairing all surgical handpieces, bur guards and hoses, as well as performing instrument maintenance, re-tipping of carbide instruments and sharpening of scissors.

 

OUR MAILING ADDRESS
Osseodent Inc
12135 SW 131st Ave
Miami, FL 33186
Tel (305)306-1000
Fax (305)306-1001